We use Reviewer licenses for, among other things, assigning them to third parties who have need to create and contribute to issues. A Reviewer license doesn't cost anything, as it is part of the Collaboration Package.
Hi - We have something called the Collaboration Package. Hope this gives you an idea of what your options are. They also cannot "work on it" (if I remember correctly they cannot affect the status in any way) so someone would still have to change the status on their behalf. That's not a great way to do things, because the Reviewer cannot see the work assigned to them unless we provide them with a dashboard or report. * I see that a few of our PMs ignore this restriction and continue to assign Reviewer names to tasks. Again, if the external person is assigned a reviewer / requestor license, I believe they can still access the task and provide updates, you would just need to train them. The task is assigned to the PM, and it's their job to track the work done by the external person. * If your company structure or budget structure doesn't allow for random folks to be assigned a Worker license, our solution has been to put the onus on the PM to manage the task.
Otherwise, Reviewer or Requestor licenses are the way to go. * If you're willing to pay for more licenses you'd just assign the external people as Workers and train them as you normally train your internal folks. Normally, in order for you to be assigned a task in Workfront, you would need to have a Worker license. I'm not sure what you're asking, so allow me to give a little general perspective.
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